Paths

Cisco CICD (210-060) for CCNA Collaboration

Author: Josh Kittle

The courses in this path cover Cisco Unified Communications solutions. This includes administrator and end-user interfaces, telephony and mobility features, and Cisco UC solutions... Read more

CICD (210-060)

These courses will prepare the learner for the Cisco CICD 210-060 certification exam.

1

Fundamentals for Cisco CICD (210-060)

by Josh Kittle

Jan 19, 2016 / 4h 17m

Intermediate • 4h 17m

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Description

This is the first in a five-course series preparing the learner to take the Cisco CICD Certification Exam, one of two exams required as part of the CCNA Collaboration certification.

Table of contents
  1. Course Overview
    1m 36s
  2. Understanding Traditional Voice Transport
    1h 4m 33s
  3. Fundamentals of IP Telephony
    56m 1s
  4. Understanding the Unified Communications Solutions Components
    51m 10s
  5. Cisco IP Phone Basic Concepts and Registration Process
    1h 24m 5s
2

Call Control with CUCM for Cisco CICD (210-060)

by Josh Kittle

Jan 10, 2017 / 5h 20m

Intermediate • 5h 20m

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Description

This course, Call Control with CUCM for Cisco CICD (210-060), is the 3rd installment of the CICD certification exam prep series. First, you'll learn about Cisco Unified Communications Manager, Cisco's flagship telephony environment. Next, you'll discover key features and functionality within the product, and explore platform configuration basics and basic troubleshooting. Finally, you'll learn tips and tricks to aid you in preparation for your Cisco CICD certification exam 210-060. By the end of this course, you'll have great fundamental knowledge needed to prepare you for your Cisco CICD certification exam 210-060.

Table of contents
  1. Course Overview
    1m 35s
  2. CUCM Introduction and Overview
    1h 12m 43s
  3. Platform Configuration Pre-requisites
    26m 24s
  4. Configuring Endpoints and Users
    1h 30m 1s
  5. Dial Plan Fundamentals
    1h 5m 31s
  6. Exploring Telephony Features
    1h 3m 57s
3

Call Control with CUCME for Cisco CICD (210-060)

by Josh Kittle

Jun 21, 2016 / 3h 38m

Intermediate • 3h 38m

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Description

Collaboration technologies are changing the world, and Cisco is leading the charge with its enterprise-class collaboration solutions. Cisco Unified Communications Manager Express is a major component in the overall Cisco collaboration suite of products. In this course, Call Control with CUCME for Cisco CICD (210-060), you'll learn basic concepts for configuring a Cisco Unified CME environment. Next, you'll learn about dial plan and call routing concepts using CUCME. Finally, you'll learn about popular telephony features available to you when using CUCME. After watching this course, you'll have a better understanding of using Call Control with CUCME for CICD 210-060 and will be better prepared if you chose to pursue the Cisco CICD 210-060 certification exam.

Table of contents
  1. Course Overview
    1m 57s
  2. CUCME Introduction
    1h 1m 4s
  3. Users and Endpoints in CUCME
    55m 26s
  4. CUCME Dial Plan Fundamentals
    41m 33s
  5. Enabling Telephony Features with CUCME
    25m 21s
  6. More Telephony Features with CUCME
    32m 46s
4

Voice Messaging and Presence for Cisco CICD 210-060

by Josh Kittle

Oct 9, 2017 / 3h 38m

Intermediate • 3h 38m

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Description

The Cisco CICD 210-060 certification exam is one of two exams in the CCNA Collaboration certification track. In this course, Voice Messaging and Presence for Cisco CICD 210-060, you'll delve into the Cisco Unity Connection, and the Cisco IM and Presence Server applications in this fourth installment in the five-part series on CICD 210-060. First, you'll explore both integration and configuration fundamentals for each of these core collaboration applications. Next, you'll cover the basic concepts and integration of Cisco Jabber. Finally, you'll learn the practical skills necessary to be comfortable working with these technologies. By the end of this course, you should be well on your way towards mastering the concepts of these technologies in preparation for passing the Cisco CICD 210-060 certification exam.

Table of contents
  1. Course Overview
    1m 23s
  2. Introducing Cisco Unity Connection
    17m 57s
  3. Basic Unity Connection Administration
    41m 52s
  4. User Configuration Overview
    59m 44s
  5. Integrating Unity Connection with Unified Communication Manager
    52m 5s
  6. IM and Presence
    45m 49s
5

Troubleshooting for Cisco CICD 210-060

by Josh Kittle

Mar 7, 2018 / 3h 2m

Beginner • 3h 2m

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Description

The Cisco CICD 210-060 certification exam is one of two exams in the CCNA Collaboration certification track. In this course, Troubleshooting for Cisco CICD 210-060, the final course in the 5 part series on CICD 210-060, you will learn the basic troubleshooting techniques required for passing the certification exam. First, you will learn the fundamentals of Unified Communications Manager. Then, you will move into dial plan issues with Unified Communications Manager Express, and learn about voicemail troubleshooting and monitoring with Cisco Unity Connection. Finally, you will also explore issues you may run into with voice gateways, as well as core QoS issues you need to be prepared for, and review common issues with Cisco IM and Presence. By the end of this course, you will be prepared to effectively troubleshoot a basic Cisco collaboration environment.

Table of contents
  1. Course Overview
    1m 10s
  2. Troubleshooting Cisco Unified Communications Manager
    1h 13m 19s
  3. Troubleshooting Cisco Unified Communications Manager Express
    11m 30s
  4. Troubleshooting Voice Gateway Issues
    32m 1s
  5. Troubleshooting Voice Quality Issues
    27m 32s
  6. Troubleshooting Unity Connection
    19m 54s
  7. Troubleshooting Presence
    16m 46s

What you will learn

  • Performing basic administration for Cisco Unified Communications Manager
  • Performing basic administration for Cisco Unified Communications Manager Express
  • Performing basic administration for Cisco Unity Connection
  • Performing basic administration for Cisco IM and Presence Server
  • Voice networking fundamentals
  • Performing basic configuration and troubleshooting for voice gateways

Pre-requisites

CCNA level knowledge of routing and switching preferred.