The IT Infrastructure Library (ITIL®) is the most globally recognized IT service management framework. In this course, you'll begin learning the five lifecycle stages of IT service management and prepare for the ITIL® Foundation certification exam.
Most people that work in information technology don't have a proper understanding of how their skills underpin the business they work in. In this course, ITIL® Foundation: Core Concepts, you'll learn foundational knowledge of IT service management, and how the IT Infrastructure Library (ITIL®) can help establish a framework for your organization to successfully deliver IT services to customers efficiently and effectively. First, you'll discover what ITIL® is all about. Next, you'll explore the basics of IT service management and what to expect when taking the ITIL® Foundation exam. Finally, you'll delve into how people are vitally important to the ITIL® framework. When you're finished with this course, you'll have the skills and knowledge of the basic understanding of IT service management as outlined by ITIL®.