Course info
October 2, 2017
1h 18m

Most people that work in information technology don't have a proper understanding of how their skills underpin the business they work in. In this course, ITIL® Foundation: Core Concepts, you'll learn foundational knowledge of IT service management, and how the IT Infrastructure Library (ITIL®) can help establish a framework for your organization to successfully deliver IT services to customers efficiently and effectively. First, you'll discover what ITIL® is all about. Next, you'll explore the basics of IT service management and what to expect when taking the ITIL® Foundation exam. Finally, you'll delve into how people are vitally important to the ITIL® framework. When you're finished with this course, you'll have the skills and knowledge of the basic understanding of IT service management as outlined by ITIL®.

About the author
About the author

Chris is a radio and television personality, IT and project management junkie, trainer, traveler, pastor, and professional.

More from the author
Operational Support and Analysis for ITIL®
3h 57m
18 May 2018