ITIL® Foundation: Core Concepts

The IT Infrastructure Library (ITIL®) is the most globally recognized IT service management framework. In this course, you'll begin learning the five lifecycle stages of IT service management and prepare for the ITIL® Foundation certification exam.
Course info
Rating
(102)
Level
Beginner
Updated
Oct 2, 2017
Duration
1h 18m
Table of contents
Description
Course info
Rating
(102)
Level
Beginner
Updated
Oct 2, 2017
Duration
1h 18m
Description

Most people that work in information technology don't have a proper understanding of how their skills underpin the business they work in. In this course, ITIL® Foundation: Core Concepts, you'll learn foundational knowledge of IT service management, and how the IT Infrastructure Library (ITIL®) can help establish a framework for your organization to successfully deliver IT services to customers efficiently and effectively. First, you'll discover what ITIL® is all about. Next, you'll explore the basics of IT service management and what to expect when taking the ITIL® Foundation exam. Finally, you'll delve into how people are vitally important to the ITIL® framework. When you're finished with this course, you'll have the skills and knowledge of the basic understanding of IT service management as outlined by ITIL®.

About the author
About the author

Chris is a radio and television personality, IT and project management junkie, trainer, traveler, pastor, and professional.

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