End-user Communications for Better IT

How you train and keep end-users up-to-speed on the latest IT implementations should mirror your fast-moving and agile tech environments. This course will teach you how to accomplish this across a variety of mediums.
Course info
Level
Beginner
Updated
August 17, 2017
Duration
2h 37m
Table of contents
Description
Course info
Level
Beginner
Updated
August 17, 2017
Duration
2h 37m
Description

Every day on the job you interact with people who do not share your background knowledge and opinions. Therefore, communicating a single message consistently to a diverse groups of end users is critically important, as is developing a coherent strategy for delivering that message through a multi-tiered, end-user communication campaign. In this course, End-user Communications for Better IT, you'll learn how to accomplish this across a variety of mediums, be it in print, in-person presentations, or in pre-recorded videos. First, you'll discover how to build a communication strategy. Next, you'll learn how that communication strategy encompasses a variety of persuasive, emotional, as well as informative and instructive appeals to get the job done. Finally, you'll explore how to accomplish this across a variety of mediums. After watching this course, you'll be able to effectively keep end-users up-to-speed on the latest IT implementations.

About the author
About the author

Heather Ackmann is an accomplished instructor with a decade of teaching experience, helping students at the high school, college, and adult levels in a variety of topics. Specializing in Microsoft Office computer applications, she is a Microsoft Office Certified Master and holds a degree in English and Secondary Education.

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Transcript
Transcript

Hi everyone, my name is Heather Ackmann and welcome to this course End User Communications for Better IT.

I have been training end-users for over a decade and in that time, I’ve been at the forefront of technology advances and have witnessed how it has shaped the way we communicate with one another.

As such, I firmly believe that how we train and keep end-users up-to-speed on the latest IT implementations should mirror our fast-moving and agile tech environments.

Every day on the job we interact with people who do not share our background knowledge and opinions. Therefore, communicating a single message consistently to a diverse groups of end users is critically important, as is developing a coherent strategy for delivering that message through a multi-tiered, end-user communication campaign.

In this course, we are going to learn ways to build an end user communication strategy for a corporation moving their entire team from Google Services over to Office 365, and as you can imagine, not everyone is going to be thrilled with this sudden transition. In general, end-users don’t like arbitrary change. As such, we will need to build a communication strategy that encompasses a variety of persuasive, emotional, as well as informative and instructive appeals to get the job done. We’ll also cover how to accomplish this across a variety of mediums, be it in print, in-person presentations, or in pre-recorded videos that you yourself create or supply for your end-users.

I hope you’ll join me on this journey to learn how to communicate more effectively with the End User Communications for Better IT course, at Pluralsight.