Lowell Amos is a seasoned ITSM professional with 20 years of practical experience. He has focused primarily on ITSM consulting and process improvement. He has spent most of his career either mentoring other professionals, teaching classes, or consulting with clients on implementation of ITSM systems and processes.
Intermediate 2h 10m Dec 10, 2014
Intermediate 3h 25m Jun 27, 2014
Intermediate 4h 37m Jul 12, 2013